pac88 Privacy Policy — Your Information Is Safe with Us

1 Introduction and Purpose of This Policy

pac88 is a trusted online casino and betting platform operated for users in Bangladesh. We believe that protecting the privacy of your personal information is a fundamental right and part of our responsibility. This Privacy Policy ("Policy") explains in detail what types of information we collect when you use the pac88 platform, why we collect it, how we use it, and what steps we take to protect your information.

By using the pac88 website or any related services, you are agreeing to the terms of this Privacy Policy. If you have any questions about this policy, please contact us.

2 What Information We Collect

pac88 collects the following types of information:

2.1 Information You Provide Directly

Information you provide yourself when you register with pac88 or use our services:

• Full name and date of birth (for age verification)
• Email address and contact details
• Password (stored in encrypted form)
• Residential address
• National ID or passport number (for identity verification)
• Financial transaction details (bKash, Nagad, Rocket, Upay or bank account details)

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and browser type
• Device identification details (operating system, hardware model)
• Login time and session duration
• Your gaming activity and history on the platform
• Information collected through cookies and tracking technologies
• Financial transaction logs and history

3 Purpose of Using Your Information

pac88 uses the information collected for the following purposes:

• Account Management: To create, verify, and keep your account secure.
• Service Delivery: To smoothly handle gaming, betting, and financial transactions.
• Identity Verification: To follow the KYC process in order to prevent fraud and illegal activity.
• Customer Support: To provide fast resolution of your questions and issues.
• Responsible Gaming: To monitor unusual gaming behaviour and ensure necessary support.
• Legal Compliance: To meet applicable legal obligations.
• Communication: To inform you about important service updates and bonus offers (where you have given consent).

4 Data Protection Measures

pac88 uses industry-standard security technology to protect your personal information. Our security measures include:

• SSL (Secure Socket Layer) and TLS encryption — all data in transit is encrypted.
• AES-256 level encryption for stored data.
• Two-Factor Authentication support.
• Regular security reviews and audits.
• Restricted access — only authorised staff can access personal information.
• Automated detection of suspicious activity.
• Firewall and intrusion detection systems.

Please note that no method on the internet is one hundred percent secure. We ensure the highest level of protection we can, but a guarantee of complete security is not possible. You are therefore advised to keep your password confidential and to avoid logging in from unfamiliar devices.

5 Sharing Information with Third Parties

pac88 does not sell your personal information to any third party. However, limited information may be shared in the following circumstances:

• Payment Processors: Payment services such as bKash, Nagad, Rocket, or Upay receive the information necessary to process financial transactions.
• Game Providers: Providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe receive the minimum information necessary to run their services.
• Legal Authorities: In response to legitimate legal claims, court orders, or requests from regulatory bodies.
• Fraud Prevention: With verification agencies for KYC and Anti-Money Laundering (AML) compliance.

We make every effort to obtain assurances from all our third-party partners that your information will be protected.

6 Cookie Policy

pac88 uses cookies to improve the user experience. Cookies are small text files stored in your browser.

6.1 Types of Cookies

• Essential Cookies: Required for the basic operation of the platform, such as maintaining a login session.
• Functional Cookies: To remember your preferences and settings.
• Analytical Cookies: To understand how the platform is used and to improve our services.

You can control cookies by changing your browser settings. However, disabling cookies may cause some services to not work correctly.

7 Data Retention Period

pac88 does not retain your personal information beyond what is necessary. The data retention policy is as follows:

• Active Accounts: All required information is retained for as long as the account remains active.
• Closed Accounts: Certain information may be retained for a defined period after account closure to meet legal and regulatory requirements.
• Financial Transaction Records: May be retained for an extended period in accordance with applicable law.
• Irrelevant Data: Deleted on a regular basis once its specific purpose has been fulfilled.

8 Your Rights

As a pac88 user, you have the following rights over your own information:

• Access: The right to know what information we hold about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your information in certain circumstances (where there is no legal barrier).
• Restriction of Processing: The right to object to the processing of your information in certain cases.
• Data Portability: The right to receive your information in a structured, readable format.
• Withdrawal of Consent: The right to opt out of marketing communications at any time.

To exercise these rights, please contact our support team. We will consider your request promptly.

9 Protection of Minors

pac88 strictly does not permit anyone under the age of 21 to use the platform. We do not knowingly collect any information from minors. If we find evidence that a minor's information is present in our system, we will immediately close that account and delete the related information.

pac88 follows the KYC process for age verification and the identity of all registrants is verified. To learn more about responsible gaming, please visit our Responsible Gaming page.

10 International Data Transfers

pac88 primarily serves users in Bangladesh. In some cases, information may be transferred to the servers of game providers or technology partners. In such cases we ensure that adequate data protection measures are in place in the destination country and that the transfer is completed through an encrypted connection.

11 Changes to This Policy

pac88 may update this Privacy Policy from time to time. Changes will be published on this page and, for significant changes, a notification will be sent to the registered email address or displayed on the platform. Continued use of the platform after any changes will be considered as acceptance of the updated policy.

We always recommend reading the latest policy, especially if you are returning to the platform after a long period.

12 Scope of This Policy and Links to Other Pages

This Privacy Policy applies only to the pac88 platform and its services. Third-party payment providers and game providers have their own privacy policies that apply to their respective platforms.

Alongside this Privacy Policy, our Terms and Conditions and Responsible Gaming policy also apply to your use of the platform.